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GainArc – Privacy Policy

Last Updated: May 23, 2024

Introduction

Welcome to GainArc (“we”, “our”, “us”). We recognize the importance of your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, use, and share when you use our services and the (“Platform”) available at www.gainarc.com (“Website”).

By using our Platform, you agree to the collection, use, and sharing of your information as described in this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

  • Information You Provide Directly:
    • During Registration: When you create an account, we ask for information such as your full name, WhatsApp phone number, email address, birthday, and gender.
    • For Withdrawals: When you request a withdrawal, we collect and store your USDT TRC20 Wallet Address.
    • For Profile Updates: When you update your profile information, we collect the new data you provide.
  • Information Collected Automatically:
    • Transaction Data: We store records of your deposits, package activations, daily earnings, commission earnings, and withdrawal history within our system.
    • Login Data: When you access our system, especially using the OTP (One-Time Password) method, data such as your phone number and the time of the login attempt may be recorded.
    • Cookies: We use cookies to manage your login session and enhance your user experience.
    • IP Address: For security and analytical purposes, we may temporarily log the IP address from which you access our service.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Account Management: To create, verify, and maintain your account.
  • Service Provision: To process your deposit and withdrawal requests, activate packages, and calculate earnings.
  • Communication: To send you account status updates, transaction confirmations (e.g., for deposits, withdrawals), and other important notifications via WhatsApp or email.
  • Security: To prevent fraudulent activities, ensure account security (e.g., OTP login), and enforce our terms.
  • Customer Support: To respond to your inquiries and resolve issues. Your name and email may be used to provide support through live chat services like Tawk.to.

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties without your consent. However, we may share your information in the following circumstances:

  • With Service Providers:
    • WhatsApp/SMS Services: To send notifications, your phone number and the message content are shared with third-party API services such as WhatsApp and eSMS.
    • Live Chat Services: To provide customer support, your name and email address may be shared with services like Tawk.to.
  • Legal Requirements: We may be required to disclose your information to public authorities if required by law or a court order.
  • Business Transfers: If the company is involved in a business transaction such as a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We have implemented technical and administrative measures to protect the security of your personal information. These include methods like hashing passwords and using encryption during data transmission. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

5. Data Retention

We retain your personal information for as long as your account is active and as long as necessary to fulfill legal, accounting, or reporting requirements. When you request the deletion of your account, your data will be permanently removed from our system, subject to our legal obligations.

6. Your Rights

You have the following rights regarding your personal information:

  • Right to Access: You have the right to view your personal information and transaction history by logging into your account.
  • Right to Rectification: You can update or correct your information, such as your name or WhatsApp number, through your profile page.
  • Right to Erasure: You have the right to request the deletion of your account and its associated data from our service.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be revised. We will notify you of any significant changes to the policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us through the methods available on our website, www.gainarc.com.